At Conca, we are committed to delivering premium quality and ensuring you are completely satisfied with your purchase. If something isn't quite right, we're here to help.
Exchange & Return Window
You may request an exchange or return within 48 hours of receiving your order.
If you receive a product with a manufacturing defect or an incorrect item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Eligibility
To be eligible for a return or exchange, items must:
- Be unworn, unwashed, and unused.
- Be in their original condition.
- Have all original tags attached.
- Be returned in their original packaging.
- Be accompanied by the original order number or proof of purchase.
All returned items are subject to a quality inspection before the request is approved.
Exchanges
You may exchange your item for:
- A different size.
- A different color (subject to availability).
- Another product of equal or higher value (price difference applies).
If your requested item is unavailable, you may choose a refund or store credit.
Returns & Refunds
Once your returned item has been received and approved after inspection:
- Refunds will be issued using the original payment method whenever possible.
- Shipping charges are non-refundable unless the return is due to an error on our part or a manufacturing defect.
- Refund processing times may vary depending on your payment provider.
Shipping Fees
- Customers are responsible for return or exchange shipping costs unless:
- The wrong item was sent.
- The item has a manufacturing defect.
- The item arrived damaged.
In these cases, Conca will cover all shipping costs.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been worn, washed, altered, or damaged after delivery.
- Products without their original tags or packaging.
- Gift cards.
- Final sale or clearance items (unless defective).
How to Request a Return or Exchange
- Contact our customer support with your order number.
- Include the reason for your return or exchange request.
- If the item is damaged, defective, or incorrect, attach clear photos.
- Our team will review your request and provide the next steps.
Please do not send items back without receiving return instructions from our team.
Quality Commitment
Every Conca piece is carefully inspected before shipment. If, despite our quality standards, you receive a product with a manufacturing defect or an incorrect item, we will replace it or issue a full refund at no additional cost.
By placing an order with Conca, you acknowledge and agree to this Returns & Exchange Policy.